Returns Policy
- Introduction
We at CLR Industries are committed to ensuring our customers are satisfied with their
purchases. If for any reason you are not completely happy with your order, we offer a
hassle-free returns process. This policy outlines the terms and conditions for returning
products purchased from our website. - Eligibility
To be eligible for a return, the item must be unused and in the same condition that you
received it. It must also be in the original packaging.
Certain items, such as personalized or perishable goods, are exempt from being
returned. - Timeframe
You have 30 days from the date of purchase to initiate a return. - How to initiate a return
To initiate a return, please contact our customer support team at [customer support
email or phone number]. Provide your order number, a detailed reason for the return,
and any relevant supporting information or photos. - Shipping Cost
The customer is responsible for all shipping costs associated with returning the item
unless the return is due to an error on our part (e.g., wrong item shipped, damaged
item). - Refund Process
Once your return is received and inspected, we will send you an email to notify you that
we have received your returned item. We will also notify you of the approval or
rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to
your original method of payment within [number of days, e.g., 5-10 business days]. - Exchanges
If you wish to exchange an item for a different size, color, or product, please contact our
customer support team. We will guide you through the process and provide instructions
for the exchange. - Damaged or incorrect goods
In the rare event that you receive a damaged or incorrect item, please contact us
immediately. We will arrange for a replacement or refund as necessary. - Restocking Fee
We do not charge a restocking fee for eligible returns. - Questions
If you have any questions regarding our returns policy, please contact our customer
support team at sales@quakebatteries.co.nz. - Changes to this policy
We reserve the right to update or modify this returns policy at any time without prior
notice. Please review this policy periodically for changes.